Error Codes

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There are the most common result codes returned by API methods. Take in care that the only result codes that charges or refund into user's credit account are '10' for sale methods and '20' for refund methods. Any other result code will does not had any kind of effect on balance.
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Result codes that user should take in care are

Code	Descrption
13, 911	Eaning user's credit accounts has reached its limit, or does not got enough balance
977,980	Eaning user's credit accounts has reached its limit, or does not got enough balance
990	Meaning there was a timeout between CSQ and his operator. Should be reported to CSQ NOC Support
991	Meaning general system error attempting that operation. Should be reported to CSQ NOC Support
992	Meaning an operator's internal system error, informed by operator itself. Should be reporte to CSQ NOC Support
998	Meaning unknown error. Should be reported to CSQ NOC Support

Sales methods specific codes

Code	Descrption
10	OK Indicate that transaction had been ordered correctly, and so, processed correctly by final operator. CSQ will charge transaction amount if and only if sale result code is 10.
11	KO Operation rejected by the operator. Original operator rejected to process order, with no more description.
12	KO Duplicate transaction. Same order had been placed recently to operator and was rejected by it's security system.
13	KO Insufficient balance on customer's credit account to realize the operation.
14	KO Operator rejected to realize transaction due phone number/account does not allow more refills.
15	KO Pending operation. There is a previous refill order on original operator side yet beign applied.
16	KO Temporary unavailable operator.
17	KO Rejected by security reasons. Same refill was recently carried out.
18	KO Line deactivated.

Revert method specific codes

These are specific Revert method result codes, indicating result of
the queried operation

Code	Descrption
20	OK Reversion operation was correctly applied by operator. CSQ will refund transaction amount on user's account if and only if Revert result code is 20.
21	KO Reversion was not accepted by original operator due final customer had spent part of the credit applied.
22	KO Original operation not found or was not previously completed.
23	KO Original operation was previously reversed.
24	KO Allowed time for reversion had expired.
25	KO Original operation is still being realized, on pending state.
27	KO Original operation was failed or not completed.
29	KO Original operator does not allow refunds.

Query method

These are specific Query method result codes, indicating result of
the queried operation. Note that 'state' OK or 'KO' refers to Query
request itself, not to queried operation.

Code	Descrption
30	OK Queried operation was completed correctly.
31	OK Queried operation was reversed.
32	KO Queried operation not found or was not previously.
35	KO Queried operation was not yet finished, in pending state.
36	OK Queried operation state is not sucessful.

Generic response codes

These are generic specific error codes that can be returned by any
method.

Code	Descrption
200	OK Internal autoreversion. Does not affect user's credit account in any way.
516	KO Invalid hash.
517	KO Invalid parameters.
521	KO Reversion not allowed because differs user from original operation's.
911	KO Credit limit exceed for user's account.
923	KO Operation not allowed.
933	KO Operator not available.
934	KO Destination account banned or dehabilitated.
925	KO Incorrect date. Any operation will be allowed if date mark on transaction (date field) differs more than 24h than real date time.
927	KO Amount not allowed.
931	KO Invalid destination account for specified operator. Uses to appear when MSISDN is not in required format, does not belongs to specified operator's country, does not belong to specified operator, or does not accept top ups.
970	KO Duplicated transaction. Appears when localRef had been repeated or when operator rejected transaction due a same recent one.
971	KO Transaction denied by original operator. Uses to appear when indicated MSISDN account had been banned to receive refills.
977	KO Operator had been dehabilitated temporarily.
980	KO Operator had been dehabilitated temporarily.
990	KO There had been a timeout or communication failure while CSQ was waiting for operator response. Although is possible refill had been processed by operator, this transaction will not be charged to user's account. Should be reported to CSQ NOC Support.
991	KO General system error. Should been reported to CSQ NOC Support..
992	KO Original operator inform about an internal system error. Outage. Should be reported to CSQ NOC Support.
993	KO Original operator inform about an internal timeout or database problem. Outage. Should be reported to CSQ NOC Support.
995	KO Timeout waiting for customer ACK message
998	KO Unknown error. Should be reported to CSQ NOC Support.

Last modified: 6 days ago